Lumiere Kiosk – Skincare
A kiosk for in-store skincare recommendations, designed to help users navigate a vast array of products and receive personalized guidance.
Introduction
We designed a physical and digital kiosk to provide skincare recommendations. The kiosk guides users through questions to tailor product suggestions and makes purchasing more approachable for new users.
Opportunity & Challenges
Opportunity
- Growing skincare industry
- Provide recommendations and increase sales
- Adaptable to trends and customer needs
Challenges
- User adaptability
- Establishing trust with consumers
Site Selection Rationale
- High foot traffic locations like Target
- Convenient for target customers
Research Insights
Skincare Routine & Pain Points
- 71% of consumers unsatisfied with current routine
- 80% seeking better routine options
- High demand for long-lasting results
- Skin type identification and personalization
Medical Kiosk Analysis
- Pros: Increase satisfaction, accessible in remote locations
- Cons: Need for internet, privacy concerns with facial detection data
Design Mockups & Prototypes
Key User Interactions
- Answer Skincare Questions: Tailored product recommendations based on skin type, concerns, and lifestyle.
- Browse Recommendations: Personalized suggestions with images, ingredient highlights, and ratings.
- View Product Details: Detailed pages with price, availability, reviews, and skin profile fit.
- Purchase & Test Samples: Option to add products to cart or purchase samples to increase trust.
- Seamless Checkout: Clean flow for purchases, including pickup or delivery options.